Finding the Right Mechanic
The auto repair business has long been plagued by shady operators and sketchy shops. When your vehicle needs service, though, it’s an important decision. Here are some tips on finding the right auto repair shop (and avoiding the ones that aren’t so great):
Does the shop use OEM-quality replacement parts? The old adage that “parts is parts” really isn’t true. Your shop should use factory-grade replacement parts, and should be willing to show you the failed part that was replaced after the repair is completed.
What does the shop and waiting area look like? Is it neat, clean and well-lit, or is it dingy and rundown with a bunch of tools, boxes and parts strewn all over?
Is the shop staffed with ASE-certified technicians (like USA Express Tire & Service is)? The blue ASE patch means that a technician or service writer has passed a battery of tests and continuing education for competency in various vehicle systems, and it’s the mark of excellence in the auto repair industry. ASE certifications have to be updated and kept current on an ongoing basis, so your technician will be up to speed on the latest in automotive technology and systems.
Does the shop have a good rating with the BBB (hint: USA Express Tire & Service does)?
Is everyone busy, or are the service writer and technicians standing around without enough to do?
Are there a bunch of 1990s-era cars in back in various stages of repair?
There are a lot of choices for auto repair in Laguna Beach, CA, from the small mom and pop shops to dealerships to the impersonal big-box franchise stores. We’re glad you’re considering USA Express Tire & Service…and we’re sure you’ll be pleased with the level of attention and customer service that we offer. Whether you need an oil change, brake service, A/C repair, engine diagnostics or routine maintenance, we’ll stand by our work and make sure it’s done right the first time. Make an appointment with us or come by one of our locations and let’s talk about what we can do for you and your car!